Refund policy
Return, Exchange and Refund Policy
ElvoraStep accepts eligible exchange requests within 7 days of delivery. The verified store terms currently define an exchange process; a general refund entitlement and refund timeline are not separately published.
Eligibility
An item must be unworn, in its original condition, include its original tags and packaging, and be accompanied by proof of purchase.
How to Request an Exchange
Email elvorastep@gmail.com within 7 days of delivery. Include your order number, product name, requested size or style and reason. Do not send the item until instructions are provided.
Exchange Options
- A different size of the same style.
- A different style of equal or higher value. Any price difference for a higher-value item is payable by the customer.
Items Not Eligible for Exchange
- Worn or used footwear.
- Sale or discounted items.
- Gift cards.
- Custom or personalized orders.
Damaged or Incorrect Items
Contact support immediately. ElvoraStep will review the order and provide resolution instructions at no additional cost under the current policy.
Processing
After an approved returned item is received and inspected, the exchange is processed within 3–5 business days.
Refund Information
The current verified terms do not state a general refund method or processing timeline. Any refund-related outcome will only be confirmed after the specific order is reviewed. This policy does not promise a refund where eligibility has not been confirmed.
Read the Exchange Process, check the Size Guide, or contact support.